Option to "Check in at current time"
under review
Matthew Hall
On the Monitor page, we should be given an option when they Check-in to start the timer from the current time and not have to start it from when they originally booked in assuming no conflict, when customers come in late it's a bit of a pain to have to adjust their booking especially when they have multiple stations, if they're late and I can just "Check-In at Current Time" this would simplify things greatly|
Madison Jackson
under review
Kate Nolton
How does this differ from Edit Reservation > Now > Save?
This is what we use, and never use Check-In as it completely messes up any reporting.
Michelle Nehrenz
Kate Nolton: Hey Kate! Thanks for asking. Your way works basically the same, but definitely is a work-around for lack of a better word. This request is geared more towards people who use the "Check-In" option and then "Start" the reservation rather than changing it to "Now". For example, as it currently works if someone has a reservation for 30 minutes and is say 5 minutes late to their reservation, you click "Check-In" and then "Start" but it starts counting down the time remaining in the reservation, so 25 minutes, rather than the total amount of time reserved. It was built that way so that the end time stays the same and tries to avoid conflicts in the calendar. However, people are often late to their reservations and many operators want the option to give customers their whole reserved time without having to go in and edit the reservation or add more time in once it starts. Let me know if that makes sense or if you have other questions.
Thanks!
Kate Nolton
Michelle Nehrenz: That does make sense. Is this linked to some of the time errors we get in monitor? For example, the when the listed start and end time under the name doesn't match the beginning and end of the block against the station?
We have periodically been getting resets/refreshes of sessions - but I suspect this is due to the integration with Checkfront
Michelle Nehrenz
Kate Nolton: I'm not sure if that could be causing any issues but it's definitely something I will look into and ask our Developers about. Thanks for the suggestion!
Marie Lamouret
open
Madis Vasser
Agreed! Currently SB is assuming a perfect world where everyone arrives on time (never happens) and then the admin must fiddle with adding extra minutes.